Frequently Asked Questions
Everything you need to know about your Skinesa® experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Skinesa® is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes in all our seasonal collections.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. Please contact our support team immediately to ensure the change is processed before shipping.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible payment options via Klarna and Afterpay.